Support

How to reach us

Write to support@perky.co.il. We usually answer within two working days.

To help us help you quickly, include:

• the phone number you signed up with (you can leave out the last three digits);
• your car's plate number in Perky;
• for a hand-off: roughly when it happened and what went wrong.

Deleting your account

You can delete your account in the app at any time: Settings → Account → Delete account. Deletion is immediate and cannot be undone. It is not available while you are acting in an open hand-off or in one under review; finish or cancel it first.

What is erased and what is kept is described in the Privacy Policy, section 7. If you cannot use the app, write to us from the phone number you signed up with and we will delete the account for you.

Someone else registered my plate

In the app, on the add-car screen, choose "This is my car" and tell us briefly. We may ask for proof of ownership or permission to drive the car. If we accept the claim, the existing car account is closed and the plate becomes free to register.

A hand-off that went wrong

If the leaving driver left before you arrived, or the spot was taken, report it from the hand-off in the app. A report refunds the credit when the location evidence supports it; otherwise the hand-off goes to review by the Perky team, which decides on the information available, as the Terms of Use describe in section 5.

Privacy

What we collect, why and for how long: Privacy Policy. Requests to inspect, correct or delete data: support@perky.co.il.